Hosted call centers: why you need them…

Technology has come a long way, but it’s not perfect. People still prefer to deal with people, at least in business. When we have questions, complaints, or clarifications, we pick up the phone and dial. We want a living, breathing, pleasant voice on the other side of that call. A customer’s decision to do business […]

Read More

Due for Tech Refresh? Consider Migration to Cloud!

It’s been 4 years since you implemented your organization’s core system for running operations. Back then, you sized out the environment, did an educated thumb suck for what your needs would be 4 years into the future and bought not only the needed hardware for that moment but also some extra to cater for the […]

Read More

Technology and Productivity: Are you making the best use of your investments?

Technology across the board, be it the wheel or the light bulb, has had one universal benefit to business: the increase of productivity. This is why economists track Total Factor Productivity (abbreviated TFP is the portion of output not explained by the amount of inputs used in production. As such, its level is determined by […]

Read More